The Language of Difficult Conversations

This 8-hour program introduces international graduate students to the interpersonal and linguistic skills required to engage in difficult discussions. Participants will explore cultural differences in conflict resolution and practice strategies to engage in difficult conversations in ways that achieve positive outcomes and enhance relationships.

Hosted by:

  • Centre for Teaching and Learning

Recommended Audience:

  • International and new resident graduate students

Learning Outcomes:

  • Identify the role culture plays in conflict resolution
  • Apply specific language patterns to diffuse difficult conversations